Frequently Asked Questions

General Questions:

  • What is included in a membership?

    Members receive access to all scheduled classes, priority booking, and studio perks such as challenges, events, and member-only updates. Some memberships may include additional benefits—see membership details for specifics.

  • Do I need experience before joining?

    Not at all. Our classes are designed for all levels, and our instructors offer modifications so beginners and experienced athletes can train together safely and effectively.

  • How do I book a class?

    All classes can be booked online through our website or app. Simply create an account, choose your class, and reserve your spot. We recommend booking early—classes fill quickly!

  • What is your cancellation policy?

    We ask that members cancel within our cancellation window (6 hours before class) to avoid a late fee or loss of a class credit. This helps ensure others can grab open spots. Full policy is available on our booking platform.

  • What should I bring to class?

    Wear comfortable workout clothes, bring water, and a sweat towel if needed. Some specialty classes may require additional items—details are listed in class descriptions.

  • Do you offer drop-in rates?

    Yes! You can attend any single class without a membership for our standard drop-in rate. It’s a great way to try the studio before committing.

  • Do class packs expire?

    Yes—class packs have expiration dates, must be used within 2 months, to encourage consistent training. Expiration timelines are listed on the purchase page.

  • Can I freeze my membership?

    We do offer membership holds for specific situations (travel, medical, etc.). Just contact us in advance, and we’ll take care of the details.

  • What is your refund policy?

    Memberships and class purchases are generally non-refundable, but we always want to be fair. If something unexpected comes up, reach out—we’ll do our best to help.